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RETURN METHOD

The aim of ATIPICI is to guarantee your complete satisfaction by purchasing on Atipicishop.com

 If for some reason you are not satisfied with your order you can request a return within 14 days from the day your order was delivered.

RETURN PROCEDURE

We show you the main points for returning the goods:

  1. Request activation of the return procedure by email to support@atipicishop.com indicating the code and name of the product you wish to return and the reason for the return.

  2. Indicate how you wish to proceed with the refund: whether with Item Exchange (suggested to make a size change), Voucher (for the value of the returned goods) or refund.

  3. Our Customer Service will contact you to give you feedback on return approval and any instructions on how to return the goods. You must send the goods within 48 hours following confirmation of approval of the return procedure.

  4. You will be contacted and updated by our Customer Service whenever there is an evolution in the RMA (Return Material Authorization) procedure.

The address to which the product(s) to be returned should be sent is:

ATYPICAL / TAKE CARE SRL
C.so Vigevano 46 - Unit 10/11
10155 Turin
ITALY

PRODUCT CONDITIONS

The products must be returned in the same condition in which they were delivered. Under no circumstances must they have been used, washed, tampered with or damaged in any way. The absence of identification tags, labels or original packaging will be considered as damage to the product.

PLEASE NOTE

  • If the return does not satisfy the return conditions indicated in "Product Conditions", we will not be able to accept your request.
  • The shipping costs for sending the package of products to be returned are your responsibility
  • If the return is accepted, you will be able to request a product exchange (FREE), a refund of the amount paid for the chosen item, or a credit in the form of a voucher to be used in the following 60 days for future orders on atipicishop.com. In the event of a refund, the purchase amount will be credited back to you.

- if we made a mistake in sending you the item or if it has defects, the return management and shipping costs of the product(s) will be borne by us and you can ask for an exchange of the product, a refund of the amount paid for the chosen item, or a credit in the form of a voucher to be used in the following 60 days for future orders on atipicishop.com.

 

For further information, please contact our Customer Service.